Refund policy

Effective Date: January 12, 2026

At Highway Legends, customer satisfaction is our priority. We want you to shop with confidence knowing that if something isn't right, we're here to help. Please review our refund policy carefully before placing your order.

30-Day Return Window

You may request a return within 30 days of receiving your order.

To be eligible for a refund, your item must:

  • Be unused and unworn.

  • Be in its original condition.

  • Include all original packaging, tags, manuals, accessories, and protective materials.

  • Show no signs of installation, riding, damage, or wear.

For hygiene and safety reasons, helmets that have been worn, tested on a ride, damaged, or altered cannot be returned.

Return Authorization

Before returning any product, you must contact us at info@highwaylegends.com to obtain a Return Merchandise Authorization (RMA).

Returns sent without an approved RMA may be refused or returned to the sender.

Return Shipping

Unless your order arrives damaged, defective, or incorrect, customers are responsible for return shipping costs.

Original shipping charges are non-refundable.

We recommend using a trackable shipping service, as Highway Legends cannot be responsible for lost or damaged return shipments.

Refund Processing

Once your return has been received and inspected, we will notify you regarding approval.

If approved, your refund will be issued to your original payment method within 2 business days.

Depending on your financial institution, it may take an additional 5–10 business days for the refund to appear on your statement.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or you received the wrong product, please contact us within 5 days of delivery.

Include:

  • Your order number

  • Photos of the product

  • Photos of the shipping box

  • Photos of the shipping label

Once verified, we will provide a replacement or full refund at no additional cost.

Non-Refundable Items

The following items cannot be refunded:

  • Used helmets

  • Products showing signs of wear

  • Final Sale items

  • Clearance products

  • Gift Cards

  • Custom or personalized products

  • Items missing original packaging or accessories

Order Cancellation

Orders may be cancelled only before they have been processed or shipped.

Once an order has entered fulfillment, it cannot be cancelled and must follow our standard return process after delivery.

Manufacturer Warranty

Some products sold by Highway Legends are covered by their respective manufacturer's warranty.

Warranty claims may require inspection or approval by the original manufacturer.

Please contact us and we will guide you through the warranty process.

Return & Exchange Policy

Effective Date: July 12, 2026

At Highway Legends, we want every rider to have the right fit and complete confidence in their purchase.

Please read the following Return & Exchange Policy carefully before placing your order.

Returns

You may request a return within 30 days of receiving your order.

To initiate a return:

  1. Email info@highwaylegends.com with your order number.

  2. Our team will review your request and issue an RMA if approved.

  3. Carefully package the product in its original packaging.

  4. Ship the item back using a trackable shipping service.

Returns received without an approved RMA may not be accepted.

Exchange Policy

Need a different size or color?

You may request an exchange within 30 days of delivery, subject to inventory availability.

To qualify:

  • Product must be unused.

  • Helmet must not have been ridden in.

  • All tags must remain attached.

  • Original packaging must be included.

Customers are responsible for shipping the original item back.

Highway Legends will ship the replacement item free of charge for the first approved exchange within the United States.

If multiple exchanges are requested for the same order, additional shipping fees may apply.

Product Condition

Returned items must arrive in resalable condition.

Items showing any of the following may be rejected:

  • Dirt or scratches

  • Helmet liner wear

  • Odors

  • Missing accessories

  • Missing manuals

  • Damaged packaging

  • Stickers applied

  • Protective film removed

  • Evidence of installation or use

Incorrect Size

We strongly recommend reviewing the manufacturer's sizing guide before ordering.

If you need assistance selecting the correct helmet size, contact us before purchasing.

Our support team is happy to help.

Shipping Responsibility

Customers are responsible for return shipping unless:

  • Wrong item received

  • Manufacturer defect

  • Shipping damage

  • Fulfillment error

For these situations, Highway Legends will provide return instructions at no additional cost.

Processing Time

After your return arrives:

Inspection: 1–3 business days

Refund or exchange processing: 2 business days

Replacement shipment: typically within 1–3 business days depending on inventory availability.

Event Purchases

Products purchased at trade shows, motorcycle rallies, promotional events, or pop-up locations may be subject to different return policies.

Any event-specific terms will be communicated at the time of purchase.

Refused Deliveries

Orders refused at delivery without prior authorization may be subject to:

  • Return shipping charges

  • Original shipping costs

  • Restocking fees where applicable

Lost Return Packages

Please retain your shipping receipt and tracking number.

Highway Legends is not responsible for return packages lost in transit.

Manufacturer Fulfillment

Some Highway Legends products are fulfilled directly by our trusted distribution partners.

Returns and exchanges are processed through Highway Legends Customer Support to ensure a smooth experience.

Please do not return products directly to the manufacturer unless instructed by our support team.

 

Questions?

Email:

info@highwaylegends.com

Our customer support team is always happy to help you get back on the road safely.